Failed payments and cancellations, engineered out of your P&L.
Automation handles the volume.
You decide what deserves a human.
Built for subscription businesses on Stripe at any stage. Set the threshold anywhere, from fully automated to fully hands-on. Same product, your call.
Least-privilege Stripe OAuth, scopes you approve · 90-day diagnostic on your real ledger · Zero customer emails until you approve
Works with Stripe Billing, WooCommerce, Chargebee, custom carts. PayPal in beta. MCP server for Claude, Cursor, and AI agents.
| Account | Failure signal | Renews | Amount | Status |
|---|---|---|---|---|
| Northwind Logistics | Insufficient funds · Visa ····4242 | Jun 14 | $4,820.00 | At Risk |
| Acme Corp | Card expires in 6 days | Jun 18 | $12,400.00 | At Risk |
| Horizon Tech | 3DS authentication required | Jun 19 | $3,850.00 | At Risk |
| Wayne Enterprises | Issuer fraud block | Jun 22 | $2,100.00 | At Risk |
| Globex Industrial | Card replaced · stale credential | Jun 25 | $7,300.00 | At Risk |
Recover failed payments before they become silent churn
Stop cancellations at the click, not after they process
Every outcome written back to your Stripe ledger
Failed payments are your quietest revenue leak.
Voluntary churn gets a dashboard, a team, and a quarterly review. Involuntary churn silently writes off revenue you already earned: expired cards, soft declines, 3DS friction.
of recurring payments fail on first attempt across subscription businesses.
of total churn is involuntary: customers who never decided to leave.
of that revenue is recoverable with timed retries, card updating, and well-sequenced outreach.
Industry benchmark ranges. Don't trust benchmarks. Connect read-only and Chaser computes your exact number from 90 days of your own Stripe history, in under a minute.
Four jobs. Done by hand, or done by Chaser.
Same Stripe account, same customers. The difference is whether the recovery loop is owned or left to default behavior.
A card expires, the renewal fails, you find out after the customer is already gone.
Cards watched ahead of renewal, customer nudged to update before the charge ever fails.
Stripe retries a few times, then the customer silently lapses. You see it as churn, if you see it at all.
Pre-classified by decline reason, routed by value, recovered automatically or flagged for a human.
They hit cancel in the Stripe portal and they are gone. You learn why never.
Branded intercept at the click, save offer fires on your rules, reason logged either way.
A churn percentage with no story behind it.
Closed Outcomes, every recovered and lost dollar with reason, operator, and timestamp.
One expensive problem, fully closed.
Chaser runs one core job from a single Stripe connection: recover the high-value payments that fail. It also watches cards before they fail and catches customers who try to cancel, so the whole loop is closed, not just the middle.
For the revenue you lose to expired cards, soft declines, and payment failures.
See risk before it bills
Model upcoming renewals and isolate high-risk accounts before the charge is attempted.
Playbooks run the volume
Every failure classified by root cause and mapped to a named recovery playbook automatically.
Flagged cases reach a human
High-value and VIP accounts arrive in your command center pre-classified with full context.
Written back to the ledger
Every outcome syncs to Stripe and your finance stack with operator, timestamp, and full history.
Revenue protection
Stop failures before they happen.
Cancellation recovery
For the revenue you lose when customers actively choose to leave.
A 4,800 dollar renewal is worth two minutes. A 19 dollar one is not.
Every other recovery tool treats a failed payment the same whether it is worth 19 dollars or 12,000. Chaser routes low-value failures to full autopilot and sends the renewals worth saving to a human, pre-classified and ready to act on. Nothing valuable gets lost in a queue, and nothing trivial wastes your time.
Triage
Decide with full context
- Reminder7d ago
- Retry notice3d ago
- Final noticetoday
Snooze, don't forget
- ↻ INV-2401tomorrow
- ↻ INV-2409in 3 days
- ↻ INV-2415next Monday
You decide what deserves a human.
Every resolution (paid, recovered, or lost) is written back to Stripe and logged with operator, timestamp, and full recovery history. The exception queue is where your team works. The audit trail is what your accountant sees.
You keep the relationships. We keep the receipts.
Your first week
- You have 47 failed payments to work.
- Chaser pre-sorts them: 35 are low-value (automated), 12 are high-value or VIP (your queue).
- You spend 2 hours approving personalized messages to the 12 that matter.
- By Friday, 9 have recovered. 2 you've snoozed until Monday. 1 is marked as unrecoverable.
- Queue is clean. Nothing is forgotten.
That's the difference.
Built for a specific kind of revenue.
Built for you if
You run B2B SaaS on Stripe, roughly 30k to 200k MRR.
Your renewals are large enough that losing one hurts.
Corporate cards, 3DS, and issuer blocks are your real failure modes.
You want the expensive failures worked by a person, not a black box.
Probably not for you if
You are a high-volume consumer app under 10k MRR. Stripe Smart Retries or a silent-recovery tool will serve you better and cheaper.
Your renewals are small enough that a human touching them never pays off.
You want a pure zero-touch tool and never a human in the loop.
Not sure? Run the free audit. It computes your exact recoverable number from 90 days of your own Stripe history before you decide anything.
Security your engineering team can verify in the OAuth screen.
Chaser is designed to be evaluated by skeptical engineers and approved by careful finance teams. Every claim below is visible in the connection flow itself.
Least-privilege scopes, on Stripe's consent screen
Connect through Stripe's official 1-click OAuth. Master secret keys are never touched, the exact scopes are visible on Stripe's own consent screen before you grant anything, and access is revocable from your Stripe dashboard any time.
Simulate before you send
The 90-day audit replays your ledger read-only and shows what Chaser would have recovered. Not a single customer email goes out, and nothing in Stripe changes, until you approve.
Tokenized, isolated, encrypted
Card details stay inside Stripe; Chaser only ever handles tokens. Row-level data isolation per workspace, with encryption in transit and at rest on managed cloud infrastructure (SOC 2 Type II certified).
Every outcome logged, including the losses
Closed Outcomes is a read-only record of every payment that reached a terminal state: recovered, churned, or impossible, with operator, timestamp, and reason. We report what wasn't recovered too, and it exports for your close.
Stop estimating the leak. Compute it.
Recovery modeled at ~70% of involuntary churn, the industry benchmark for timed retries, card updating, and recovery sequences combined.
That's $27,300 per year, a 6.5× return on the Growth plan ($349/mo).
At this renewal size, 1 of your recovered renewals this month are worth a personal follow-up.
The pays-for-itself guarantee. If Chaser doesn't recover more than it costs in your first active billing cycle, message us and we refund it in full. Verified in Closed Outcomes, a read-only, exportable audit of every recovered and lost dollar.
Everything so far recovers revenue customers never chose to lose. This is the other half: the ones who actively click cancel.
Turn insight into revenue.
Three steps run automatically every time a customer clicks cancel. Intercept the click, understand the reason, act on the data.
Intercept
Help us understand why you are leaving.
Understand
Act
Recovery and save flows handle revenue the moment it is at risk. Forecasting shows you the risk before it arrives.
Know your next 30 days of revenue, and exactly how much of it is at risk.
Chaser forecasts every upcoming Stripe renewal and splits the number into covered and at-risk, scored with a confidence level. You see the leak before it bills, not in next month's revenue report.
- Covered vs. at-risk, per renewalEvery scheduled renewal is classified: covered, proactively protected, or at risk from expiring cards, recent failures, and open anomalies.
- Confidence-scored forecastNot a straight-line projection, but a model of your actual renewal calendar and credential health, with a confidence score attached.
- Drill into the numberThe at-risk total is a list of named accounts, each already mapped to its recovery playbook. Click through from the forecast to the fix.
Every failed payment, classified before you open the row.
Generic billing tools show you a payment failed. Chaser identifies the root cause and maps it to a predefined playbook, with recommended action, retry timing, and customer messaging included.
The full operator drawer (drafts, actions, snooze defaults) ships inside the product.
Email opens the conversation. Your app closes it.
Even the best dunning emails don't reach everyone. In-App Recovery adds a second surface right where your customer already is: a branded banner or paywall inside your product, with a card update that never leaves your app.
Available today: install the snippet and enable the toggle in Integrations to start showing the recovery banner to customers with open failed payments. Mint per-user tokens via the Chaser API or self-hosted HMAC. No SDK required. Signed webhooks fire on every closed outcome: recovered, churned, written off, or dismissed.
Priced to the volume you actually move.
Every plan starts with a free 90-day revenue audit and a 30-day free trial, and the trial clock doesn't start until Chaser has recovered its first $100 for you.
Not sure which plan? Your tracked volume picks your tier.
For early founders plugging the first leaks. Full recovery engine from day one.
- Core prevention + recovery engine
- Branded customer emails
- Branded hosted card-update pages
- Recovery command center
- AI Co-Pilot
- Stall Detector
- MCP server (read-only)
- 1 seat
Same product as Micro with room to grow. Pick this once you cross $10k tracked.
- Core prevention + recovery engine
- Branded customer emails
- Branded hosted card-update pages
- Recovery command center
- AI Co-Pilot
- Stall Detector
- MCP server (read-only)
- Cancellation Recovery : hosted cancel page, reason capture, MRR-lost analytics, save rules engine
- 1 seat
Where the feature set expands. Multi-operator workflows, AI grading, and Slack delivery.
- Multi-operator synchronization
- AI-graded recovery messaging
- Automated reconciliation (webhooks & Zapier)
- Slack alerts, digests & milestone posts
- Full activity & audit logs
- Industry benchmarking
- Full upcoming-revenue forecast horizon
- Cancellation Recovery : hosted cancel page, reason capture, MRR-lost analytics, save rules engine
- 3 team seats
For finance teams protecting serious recurring revenue across entities.
- Multi-entity protection
- Custom customer attributes (plan tier, MRR, CSM owner) via CSV or API
- Full activity & audit logs with export
- Priority support
- Cancellation Recovery
- 10 team seats
- Native CRM & ledger connectors as they ship (HubSpot, Salesforce, QuickBooks, NetSuite)Coming
Free 90-day revenue audit, then a 30-day trial that doesn't start until Chaser recovers your first $100.
Tracking more than $500k/mo? Dedicated infrastructure and white-glove implementation. Contact scale engineering. · Founding partner beta: first 10 companies get 50% off for life.
Recent guides on recovery and churn
Stripe generic_decline: What It Means and How to Recover
generic_decline is Stripe's catch-all for issuer refusals without a reason. Here's what it means, why retrying fails, and the recovery sequence that actually works.
Stripe transaction_not_allowed: B2B SaaS Recovery Guide
One of the highest-impact declines on B2B SaaS. Why corporate cards block recurring charges and how to recover the revenue.
Involuntary Churn: Definition, Formula, and How to Cut It
Involuntary churn is 20–40% of total SaaS churn — and the highest-ROI retention lever most teams ignore. Definition, formula, causes, real cost examples, and the reduction strategies that actually move the number.
We built Chaser because we were tired of watching good companies lose hard-earned customer relationships to expired cards and robotic collections logic. Involuntary churn is a solvable engineering problem, so we solved it like one: Stripe webhook idempotency, HMAC token auth with timing-safe comparison, per-IP rate limiting, a save rules engine with conditional discount and pause logic, bidirectional reconciliation that writes losses back not just wins, and a 48-hour stagnation safeguard that escalates anything rotting in the queue. The unglamorous infrastructure work that makes recovery actually reliable. So you do not have to.
Thierry / Founder, Chaser ·
Your leak has a number. Go find it.
Connect Stripe in Safe Mode and Chaser computes 90 days of recoverable revenue from your own ledger.
No risk. The trial clock doesn't start ticking until Chaser recovers its first $100 for you.